Policies and FAQ

SIZING

We do offer sizing however we strongly recommend that you have your ring sized locally.  There is no standardized mandrel and our mandrels may be a quarter to a half size different than what you expect.  So while most sizings are trouble free, some clients feel items have been sized incorrectly.  This can be 100% avoided by taking the ring to your trusted local jeweler to measure your finger and size it according to their mandrel.  Please note, we do not accept returns on pieces that have been sized and/or damaged by a third party.  Please make sure you are working with a knowledgeable jeweler for your sizing. 

Sizing price list:

To size down: $30

Up to 1 size larger:  $35

Up to 2 sizes larger: $50

For sizing larger than 2 sizes or for items made with 18k or platinum and/or items with wider than normal shanks, please contact us for a sizing quote.

 

SHIPPING

We ship within the USA for free at the first class rate with insurance and tracking for orders over $50.  If you require faster shipping, please let us know so we can obtain a quote for you.  

 

INTERNATIONAL SHIPPING

After problems with packages being held up in customs and ‘lost’ for weeks at a time, we now only ship to select countries.  We apologize for the inconvenience.  However, if you know someone in the US who would take delivery for you, we are happy to deliver it to them for you.

 

CUSTOMS CHARGES

Almost all international shipments will be charged customs tax at point of entry to the destination country.  This is an additional charge that is not included in the shipping fee and Manor Jewels is not responsible for.  We recommend making enquiries with your country’s customs office to determine how much this may be before making a purchase if you are unsure.

 

LAYAWAY

Sorry but we do not offer layaway on items under $750.

Items over $750 that have been in stock for at least 7 days can be placed on a 4 payment layaway.  Each payment will be due in increments of 30 days.  Please be sure you want the item and can complete the payment plan as items are none refundable/none returnable - no exceptions.  Layaways that are cancelled partway through will be refunded only as store credit, less a restocking fee equal to 15% of the full purchase price.  Due to significant previous problems with none payment/late payment, these terms are none negotiable and any deviation from these terms will result in the layaway being cancelled and the restock fee will be deducted from any monies paid to arrive at your store credit figure.

 

ITEMS RETURNED AS UNCLAIMED

All packages will ship quickly and a tracking number will be sent via email.  Please use this to keep track of where your order is.  All packages require a signature on delivery for maximum security and your delivery person may not leave a slip to collect the package - they should but unfortunately occasionally they don't.  If you are keeping an eye on the tracking via USPS.com, you will know when the package is at your post office and available for pick up should you not see a collection slip.  Any packages returned for none collection (which happens after weeks of sitting at a post office), will be available to reship after payment of additional shipping or can be refunded less the actual original shipping costs (final sale items will only be refunded as store credit less the shipping charges and a 20% restock fee).  This also applies to items refused for any reason.

 

RETURNS

All sale items and items that have been customized/sized are considered final sale items and not eligible for return.  Regular priced items can be returned for a full refund (minus any shipping charges for international sales) if notified within 3 days of receipt and returned within 7 days of receipt.  Buyer pays return shipping.  Buyers will be liable for any change in value of items not returned in the same condition in which they were shipped.

 

ITEMS FOR RESALE

Manor Jewels is not a wholesaler.  We believe strongly in fair pricing for our clients.  However, you are welcome to purchase any item(s) at the full prices advertised just as any other client.